CUSTOMER INFORMATION
Returns & Refunds
Last updated: October 1, 2026
Return eligibility
To qualify for a return, the product must be unused, uninstalled, unmodified and in its original condition with all supplied components, wiring, hardware and packaging. Proof of purchase is required.
How to request a return
- Email sales@svkaero.com within 30 days after delivery.
- Include the order number, customer name, reason for the return and photographs showing the product’s condition.
- Wait for return instructions before shipping. Returns sent without authorization may be delayed or refused.
Return shipping
The customer is responsible for return shipping costs and the risk of loss during return transit, except when SVK AERO supplied an incorrect or defective product. Use a trackable shipping method and suitable protective packaging. Original outbound shipping charges are not refundable unless required by applicable law or the return results from an SVK AERO error.
Inspection and refunds
Returned products are inspected after receipt. Approved refunds are issued to the original payment method, normally within 10 business days after inspection. Financial institutions may require additional time to post a refund. SVK AERO will notify the customer if a return is rejected or if a deduction is required because components are missing or the product is not in its original condition.
Damaged, defective or incorrect products
Contact sales@svkaero.com within seven days after delivery if the shipment is damaged, incomplete, defective or incorrect. Include photographs of the product, packaging and shipping label. Do not install or modify the product while the matter is being reviewed.
Order cancellations
Contact SVK AERO promptly to request cancellation. An order may be cancelled before shipment, but cancellation cannot be guaranteed after fulfillment has started. Once dispatched, the return policy applies.